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What is UltraVault?
Launched by Malca-Amit, the worldwide leader in diamond and precious metal logistics, UltraVault is a concierge storage and logistics service that provides tailored solutions for the safekeeping and movement of your high value assets.
Moving precious assets since 1963, the Malca-Amit group has garnered a reputation as the trusted leader for secured vaulting and the international transportation of precious metals such as gold, gems, jewelry, fine arts, rare artifacts, and other valuable collectibles.
Being an independent service provider, UltraVault limits the exposures and risks of traditional banking and financial systems, safeguarding your assets with absolute discretion and confidentiality.
UltraVault utilises Malca-Amit’s global network to deliver cutting edge tailored solutions for a range of clients including but not limited to high net worth individuals, fine watch collectors, jewelers and auction houses.
What services are available to me when I sign up for an UltraVault?
Consider UltraVault as a premium concierge service for your valuable assets. First and foremost, you will have 24/7 access to your assets which are stored in state-of-the art vaults. Moreover, you will have an assigned relationship manager that you can get in touch with for any requirements. You will be able to utilise the luxury of convenience from the full suite of Malca-Amit services such as same day domestic deliveries, international shipping, and white glove services to name a few. Full access to our MyMalca portal will enable you to monitor your account and give instructions no matter where you are or what time it is.
Is the UltraVault solution applicable for physical gold and silver vault storage?
UltraVault serves precious metal investors at every level. Our standard storage plans come in different capacities, so there's a fit whether you're making a first purchase or consolidating an established holding — and for investors looking to store more than 60KG of gold or silver, we build tailored solutions to match the portfolio.
UltraVault, part of the Malca-Amit Group, operates within LBMA-accredited vaults worldwide. That means the same high vaulting standards apply wherever your metal is held, and that bullion purchased through an authorised Singapore dealer remains inside the LBMA chain of integrity.
Your physical metal is stored to the highest safekeeping standards, so you can hold your position with complete peace of mind.
Is there anything I am not able to or should not store in my UltraVault?
You can store anything of value to you. Valuables for storage could be in the form of precious metals such as gold, diamonds & gems, jewellery, or luxury watches. They could also be important documents, small artefacts, and other collectibles. Customers should provide a brief description and value of the item so we can apply liability coverage to fully protect your assets.
Storage of contraband items is strictly prohibited. We also have some restrictions in place with regards to storage of banknotes and currencies. Our relationship managers will ensure you are fully aware of any restrictions during the account opening process.
How do I open an account with UltraVault?
Getting started is simple. Reach us on WhatsApp or through our contact form and a relationship manager will be in touch. We'll discuss your requirements and preferences, then our specialists will design a storage solution around them. You'll receive a short set of forms to complete as part of our standard due diligence. Once these are returned, your account will be open within 48 hours for individual accounts or within 5 working days for corporate accounts — and a dedicated relationship manager will be assigned to your account from day one.
What documents do I need to present/provide to open an account with UltraVault?
There are 3 sets of documents required for account opening for an individual. The first will be our KYC documents which will need to be completed and signed by the customer. This will need to be accompanied with a passport copy as well as proof of address. Once our relationship manager receives these 3 documents the account should be opened within 48 hours.
The list of required documents is slightly different for corporates who would like to secure an UltraVault. This will be disclosed to the contact person during the account opening process.
I do not live in a country which has an UltraVault location – can I still open an account?
Most definitely! The UltraVault solution was designed as a concierge storage solution that you can manage from anywhere and at any time with an absolute peace of mind! Our client base is diverse and international. You can seamlessly set up and monitor your UltraVault account remotely.
In fact, many of our customers utilise the various locations we have. UltraVault facilities are set up strategically in key global locations so you have the ultimate choice of storing your valuables in the vault closest to you or to store them in a jurisdiction of your preference.
How do I monitor my holdings in UltraVault?
Through our MyMalca portal, you will have real time and secure access to your inventory in UltraVault. Not only are you able to monitor your holdings, you will also be able to send instructions to the UltraVault team at any time and from anywhere.
Apart from that you have full access to your UltraVault and your holdings. Just set an appointment and we’ll arrange a dedicated viewing facility for you to organise your belongings.